North Yorkshire Moors Saga Updated
Hi all,
Had some responses on the post I wrote about the unpleasant experience my family and I had at the NYMR. Some very positive response from “Gary” a volounteer/employee of the railway and from Helen Webb the NYMR’s Retail and Customer Services Manager Helen Webb.
Unfortunately this was all tainted somewhat by what I believe to be a rather arrogant reply from Roger Melton of the LNER Coach Association who seemed to miss completely that the issue was not with the rules but the manner in which they were enforced.
You can read all of the comments (including my rather impulsive reply to Roger) and an update to the original post here.
Martin Paling
September 2nd, 2009 at 2:06 pm
Thanks for keeping us up to speed on this. As you say its the manner that drives you mad. If you want the public to buy into our product and we all do then we have to act in a way thats professional.
September 2nd, 2009 at 4:21 pm
I echo Mr. W’s comment, thank you for an excellent presentation of all correspondence made between you and members of the NYMR. To me it gives a mixed response from the railway, I think I would still be upset from some of the replies. In my opinion they could have tried a little harder to make you feel better of the situation, but of course, if you are happy with the outcome Martin…that is all that matters. I do hope you take Helen’s advice, and write to management ( as I suggested in the first comment). You seem a very level headed person, and am sure you will deal with this in your own way, and don’t need the likes of me to tell you what to do!
Best wishes Martin, and would like to say, things like this should not happen to nice people like you.
Dave
September 2nd, 2009 at 10:27 pm
Cheers for the support guys.
You know I’m usually quite level headed, but rudeness is one thing that really stokes me up.
As well as the post in the comments from Helen Webb (NYMR Customer relations) she also sent me an email in which she apologised and said that she would be dealing with the matter and staff in hand. I’ve accepted that apology and had planned to move on but today i’ve had yet more comments on the article from someone who just doesn’t want to let it go.
Check it out for yourselves : http://railwaysounds.railnuts.com/2009/08/26/north-yorkshire-moors-railway-child-unfriendly/
September 2nd, 2009 at 11:57 pm
Martin,
What gets me is the double standards, you are not allowed to enter the coach with a pushchair but wet dogs and tripods are OK !! I’m sure we all know what the first thing wet dogs do when they get out of the rain, and its more than rain that they splatter everywhere and tripods are more likely to be enthusiatically thrown onto and damage one of those chairs than a pushchair.
Had this ‘Jobsworth’ politely given his assistance to help you find seats somewhere, he felt, would be more appropriate how much different the experience would have been.
September 3rd, 2009 at 10:48 pm
Hi Peter,
Your dead right… it all boils down to how well and respectfully you enforce and communicate the rules.
If I had the chance I’d like to see what damage a pushchair could do, I can only imagine the last time someone from the NYMR or LNER Coach Association saw a pushchair it was made from barbed wire and asbestos. Modern puschairs are virtually bubble-wrapped to ensure they don’t damage little inquisitive fingers!